Experience that Bridges Operations & Tech
8+ years in the life insurance industry — combining 7 years of direct operational leadership with cutting-edge IT system architecture and digital transformation.
IT System Analyst
Current RoleLeading core digital transformation, online customer portals, microservices architecture, automated policy operations, and enterprise software engineering for one of Nepal's premier life insurance companies.
Key Responsibilities & Major Milestones
- Designed and deployed an in-house Event Management System featuring real-time QR ticketing, automated attendance, and lucky draw algorithms.
- Spearheaded e-Loan digital system, empowering policyholders to apply for policy-backed loans online with instant turnaround and zero paper waste.
- Project Lead for e-Revival automation, streamlining lapsed policy renewals and accelerating operation speed by over 40%.
- Developed Company Micro-services Core Software, Visitor Register System, and e-Darta Chalani tracking platform.
- Successfully led company server migration to the cloud ensuring high availability, security, and data integrity.
Operations In-Charge
Directed end-to-end insurance business operations, supervised regional underwriting and policy servicing workflows, and spearheaded digital ERP adoption across branch offices.
Key Responsibilities & Major Milestones
- Managed day-to-day insurance operations across multiple departments including underwriting, policy servicing, and documentation.
- Coordinated with headquarters IT teams to test, deploy, and support internal insurance ERP systems across regional branches.
- Supervised audit compliance, data integrity, client dispute resolution, and operational cash-flow reconciliation.
- Trained and supervised over 50 operational associates on insurance processes and digital recordkeeping tools.
Operations Acumen Meets Modern Software Engineering
Most developers only write code. With 7 years of direct operational experience in life insurance, I understand regulatory compliance, customer friction, and enterprise workflows firsthand — enabling me to architect systems that solve genuine business problems.
Professional Certifications
Industry training and technical credentials that validate my database engineering and cloud deployment capabilities.
Advanced Microsoft SQL Training
Industry Standard / Microsoft Partner
In-depth training covering advanced query architecture, index optimization, stored procedures, transaction management, and high-availability database performance tuning.
DevOps & Cloud Infrastructure Certification
Professional Technical Training
Hands-on certification in continuous integration & continuous deployment (CI/CD), containerization, microservices deployment, Linux sysadmin, and cloud monitoring.